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Returns/Exchanges

We guarantee your 100% satisfaction. If you are not happy with your purchase, we will be glad to accept a return or exchange.

You can return unworn shoes for up to 60 days from the purchase date. Shoes must be in the condition you received them and in the original box.

Please send your return to:

Phoenix Footwear
Consumer Returns
107 Main St
Old Town, ME 04468

For your protection, we recommend you send your return via UPS or insured parcel post. Postage is required on all return packages, however, your exchange is shipped back to you freight free. We are only able to refund freight if the product is defective or a shipping error is made on our part.